Can’t see a policy?
All other trust-wide policies including: Complaints; Equality & Diversity; Safer Recruitment and Whistleblowing can be found on the Co-op Academies Trust website.
Need paper copies?
If you need paper copies of any policies, please get in touch.
Want to make a complaint?
If you wish to make a complaint, you should do so in accordance with our Trust Complaints Policy
The procedure allows parents, carers or anyone else to raise a concern or complaint relating to the academy/college or Co-op Academies Trust.
The procedure is divided into three stages:
- Stage One (The Informal Stage) – You should speak to a staff member in the academy to see if they can resolve the issue.
- Stage Two (The Formal Stage) – You should put your complaint in writing to the Head of College or another senior member of staff. Where the complaint is against the Head of College, you should write to the Chair of Governors at our college address. Address the letter or email to ‘Chair of Governors’.
- Stage Three (Formal Resolution) – This is the final stage. It involves a panel hearing with governors and an independent person who will review the complaint in its entirety.
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